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  • Resources for those Impacted by Current Disasters & Emergencies
    Updated On: Sep 03, 2021

    The following health and wellness resources are available to those impacted by current, declared disasters and emergencies (such as hurricanes, wildfires and floods). All emergency and major disaster declarations are made by the President of the United States and are communicated through the Federal Emergency Management Agency (FEMA)

    Behavioral Health

    United Behavioral Health/Optum: 1-866-342-6892 (toll free)
    24 hours a day, 7 days a week

    An emotional support help line is available, free of charge, regardless of behavioral health plan membership. It provides access to specially trained mental health specialists to help people manage stress and anxiety. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

    Online: Emotional-support resources and information are also available at:
    www.liveandworkwell.com (access code “Railroad”)

    • Disaster Planning & Recovery Center: Type the word “disaster” into the search bar, select the Disaster Planning & Recovery Center. Here you’ll find information on preparing for and recovering from natural disasters and links to national organizations too.
    • Coping Center: Type the word “coping” into the search bar, select Coping. Here you’ll find articles, guides, self-help tools and videos on coping with stress.

    Sanvello: Get the Sanvello app

    Sanvello is an app that offers clinical techniques to help dial down the symptoms of stress, anxiety and depression — anytime. The Sanvello app is available to you at no extra cost as part of your behavioral health benefits. Download and open the app from the App Store or Google Play

    Telemental health visits: Until September 30, 2021 (unless extended by Optum), you can access mental health and substance use care from your provider through digital or telephonic means. In other words, instead of physical office visits, mental health and substance abuse care provider services may be received via online video or chat (including video capabilities on your phone) or via a telephone call. Fixed-dollar copayments are not waived for these digital or telephone visits, so the applicable payment is required just as if it were a physical office visit. If you have questions, contact a Behavioral Care Advocate at 1-866-850-6212.

    Prescription Drugs

    Accredo and Express Scripts: 1-800-842-0070 (toll free)
    24 hours a day, 7 days a week, express-scripts.com   

    If you are affected by a current disaster or emergency and need your medicine, we can help. If you need an emergency fill, login to express-scripts.com   and go to Find a Pharmacy to locate a nearby network pharmacy. Then, call the pharmacy to check if it is open. If your ID card is unavailable, call the number above for assistance, and to locate a nearby network pharmacy. Deliveries might be delayed into affected areas.


    EyeMed: 1-866-652-0018 (toll free) Mon-Fri 7:30 a.m.-11 p.m. ET;
    Sat 8 a.m.-11 p.m. ET; Sun 11 a.m.-8 p.m. ET

    If you’ve lost, broken or damaged your eyewear, emergency (temporary) replacement glasses can be sent to you, at no cost, with overnight shipping (must call by 2:30 p.m. ET for same-day processing). Or, if you prefer to order permanent replacement glasses or contacts, expedited shipping is available. Information is available online: https://eyemed.com/en-us

    Medical Care and more

    Teladoc: 1-855-225-5032 (toll free) 24 hours a day,
    7 days a week, or for more information visit https://www.teladoc.com/disaster-hotline

    Teladoc connects you with 24/7 access to care, free of charge, for many non-emergency illnesses, especially when you can’t get an appointment with your primary care doctor due to home displacement or medical offices being temporarily closed due to a disaster or emergency.

    Your Track to Health — 24/7 Nurses & Health Specialists: 1-866-735-5685 (toll free)
    24 hours a day, 7 days a week

    Free telephone access to registered nurses is available 24 hours a day, 7 days a week regardless of health plan membership.

    Aetna: 1-833-327-2386 (toll free) 24 hours a day, 7 days a week

    Help finding care, behavioral health support, and assistance with finding available shelters and government resources, and other services are available through Aetna’s Resources for Living, regardless of health plan membership to people in affected areas.

    Highmark/Blue Cross Blue Shield: 1-866-267-3320 (toll free) Mon-Fri 8 a.m.-8 p.m. ET

    For those who reside in areas where States of Emergency have been declared, waivers have been put in place for Medical Authorization Requirements, Claims Timely Filing, and Paying Out-of-Network Claims as In-Network.

    UnitedHealthcare: 1-866-735-5685 (toll free) 24 hours a day, 7 days a week

    Free telephone access to registered nurses is available 24 hours a day, 7 days a week regardless of health plan membership. Help finding health care services is available through the toll-free phone number, and in-network rates will be available even if members are not able to see an in-network provider. Members can download the UnitedHealthcare app, which provides access to medical plan ID card, network care providers, health benefits information and more. The app is available at the App Store and on Google Play.

    Health Advocate: 1-866-799-2690 (toll free) 24 hours a day, 7 days a week

    Experts are available to help: locate in-network providers in a new area, find facilities that will be able to provide temporary assistance, transfer medical records and prescriptions, get a short supply of medications if prescriptions have been lost, coordinate care between insurance company and medical providers, answer benefit and treatment questions and help with elderly parents.


    Aetna Dental: 1-877-238-6200 (toll free) Mon-Fri 8 a.m.-6 p.m. ET

    The Member Services team is able to assist members with locating in-network providers, answer questions about dental services or treatment, and verify benefits.

    Life – Counseling Services

    LifeWorks (MetLife): 1-888-319-7819 (toll free) 24 hours a day, 7 days a week

    Confidential counseling services are offered through LifeWorks with MetLife’s Life insurance coverage for union members. Whether it’s coping with a loss or a major life event, professional counselors and services are offered to support members and their families. Online resources are also available through the Grief Counseling website: MetLife Grief Counseling Website   

    National Disaster Resources

    FEMA (Information about federal assistance) — http://www.fema.gov 

    American Red Cross (Preparation, relief and recovery) — http://www.redcross.org/

    CDC (Emergency preparedness) — http://emergency.cdc.gov/  

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